Video
How do you get your employees to trust an agent?
Your team needs to understand what an agent did, where it struggled, and why it gave an answer.
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Make the work visible
Trust is difficult when an agent gives a poor answer and nobody can explain why. Log what goes into the agent and what comes back out, including the steps it takes along the way.
Those records give you real questions to test against after making changes. They also help the team see what the agent can do and where it still needs work.