Embrace Support Rotation for Invaluable Insights
As technical leaders, we often shy away from support tasks. But what if I told you that participating in support rotation could be a game-changer for technical leaders? Here's why:
- Gain first-hand product knowledge
- Build goodwill with your dev team
- Identify technical debt hotspots
- Uncover user pain points
- Discover opportunities for automation and new features
Key benefits:
- Experience your codebase's strengths and weaknesses
- Bridge the gap between engineers and users
- Validate product usage and feature adoption
- Identify clever user hacks and workarounds
💡 Join the support rotation every few weeks. Use insights to prioritize tech debt and drive your product roadmap.
Remember: Support isn't just a task to complete—it's a valuable tool for continuous improvement and user-centric development.